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Leap Health Companion
- Software company
- New York, NY
About this business
Location details
80 Pine St 21st Floor, New York, NY, 10005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I enjoy leap, the ease of making appointments but I wish there was a way to reach her by leaving a note somewhere. I finally resulted in schedule a video visit today so I could ask for a refill. If someone could show me there was another way I’d be glad to do that and not waste a video visit on this problem.
Business response:
Thank you so much for sharing your experience and for the kind words about Leap - we’re glad you find scheduling easy to use. We also appreciate your feedback, and I’d love to share a couple of features that may help with situations like yours. Leap includes free, secure two-way messaging between patients and their connected practices. Some practices choose to allow messages to go directly to the physician, while others route them through their care team - but in either case, your messages are received and responded to witho... read more
The application is very user friendly, I would definitely recommend for other patients.
Business response:
Thank you for your recommendation! We're delighted to hear that you find the app user-friendly. Your feedback means a lot as we continue to improve the experience for all patients. We appreciate you being part of the Leap Health community!
Leap Health is truly a revolutionary app that makes managing my health effortless and stress-free. From accessing my complete health records to scheduling appointments and managing medications, everything I need is at my fingertips. The interface is incredibly user-friendly, and the seamless integration of features like virtual care, test results, and secure family sharing makes it stand out. One of my favorite features is the ability to communicate directly with my care team and receive personalized health resources. It’s l... read more
Business response:
Thank you for the thoughtful review! We’re glad to hear that Leap Health is helping you manage your health more easily. Your feedback is valuable to us as we continue to improve the app and its features. We appreciate you being part of the Leap Health community!
I can finally connect with my doctor easily. Wish my doctor would respond to the messages faster though but this patient portal is excellent.
Business response:
Thank you for your great review! We're thrilled you consider our app one of the best for patient engagement. If there's anything we can do to improve further, we'd love to hear your thoughts. Thanks for your support! The Leap Team
This app is untenable — despite having all of my notifications turned on I don’t get notifications of messages from my care providers. I need to log in to check, that’s a major breakdown of communication design. I will not use this app and communicate directly with my provider going forward unless this is explicitly addressed. I have a chronic illness and cannot afford multiple days of errors.
What actually is the point of this app??? I’ve had MyChart for a decade and at least that provides test results and a way to text with your doctor. This does absolutely nothing.
I have multiple children and I can’t add a child to the account to be able to view all of their medical history. I messaged support through the app and never heard anything back.
Business response:
Thank you for sharing your feedback. We strive to respond to all support requests as quickly as possible, though on occasion, replies may be delayed if multiple members reach out at the same time. We’re reviewing our process to ensure no one feels left unheard. As reflected in the App Store listing (17+), Leap is currently designed for adult use. The app already supports family and caregiver access for patients 18 and older, allowing caregivers to manage the health records of adult loved ones. At this time, however, it does ... read more
I can never actually schedule an appointment through the app. Whenever I select a time slot with my provider (who doesn’t show up on the apps directory half of the time) and click book appointment it never goes through despite deleting and reinstalling the app numerous times. The vitals section is pretty solid as well.
Business response:
Thank you for your feedback. We're sorry to hear about the challenges you've faced with scheduling an appointment. We're glad to know you find the Vitals section strong, and we're committed to making the rest of the app just as reliable. Please reach out to us directly at support@leaphealth.ai with the name of the provider, the date of your last attempt, and any other relevant details so we can assist you. We're dedicated to ensuring your experience is exceptional.
My Dr used to have a CureMD patient portal and was migrated to this useless app, which appears to be a beta version that shouldn't have been released yet. Half of the historical information has a date listed with no year, so it's impossible to tell when it was added to your file. Labs are listed as individual test results that aren't organized in any way. You can't tell which test was part of which set of labs. The actual full PDF results are supposedly uploaded here, but there's no way to view them. Customer service told me... read more
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you’ve experienced and appreciate your patience as we work to improve your experience. To address your concerns: • We’ve activated the Patient Portal, allowing you to export your medical records seamlessly as before, while we work to integrate this functionality into the app. • The synchronization of older lab results from the EHR has been verified, and we’ve optimized the organization of test results for improved clarity, in... read more
Frequently asked questions about Leap Health Companion
How is Leap Health Companion rated?
Leap Health Companion has a 3.7 star rating with 29 reviews.
When is Leap Health Companion open?
Leap Health Companion is open now. It will close at 5:00 p.m.