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Leap Health Companion
- Software company
- New York, NY
About this business
Location details
80 Pine St 21st Floor, New York, NY, 10005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have multiple children and I can’t add a child to the account to be able to view all of their medical history. I messaged support through the app and never heard anything back.
Business response:
Thank you for sharing your feedback. We strive to respond to all support requests as quickly as possible, though on occasion, replies may be delayed if multiple members reach out at the same time. We’re reviewing our process to ensure no one feels left unheard. As reflected in the App Store listing (17+), Leap is currently designed for adult use. The app already supports family and caregiver access for patients 18 and older, allowing caregivers to manage the health records of adult loved ones. At this time, however, it does ... read more
I can never actually schedule an appointment through the app. Whenever I select a time slot with my provider (who doesn’t show up on the apps directory half of the time) and click book appointment it never goes through despite deleting and reinstalling the app numerous times. The vitals section is pretty solid as well.
Business response:
Thank you for your feedback. We're sorry to hear about the challenges you've faced with scheduling an appointment. We're glad to know you find the Vitals section strong, and we're committed to making the rest of the app just as reliable. Please reach out to us directly at support@leaphealth.ai with the name of the provider, the date of your last attempt, and any other relevant details so we can assist you. We're dedicated to ensuring your experience is exceptional.
My Dr used to have a CureMD patient portal and was migrated to this useless app, which appears to be a beta version that shouldn't have been released yet. Half of the historical information has a date listed with no year, so it's impossible to tell when it was added to your file. Labs are listed as individual test results that aren't organized in any way. You can't tell which test was part of which set of labs. The actual full PDF results are supposedly uploaded here, but there's no way to view them. Customer service told me... read more
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you’ve experienced and appreciate your patience as we work to improve your experience. To address your concerns: • We’ve activated the Patient Portal, allowing you to export your medical records seamlessly as before, while we work to integrate this functionality into the app. • The synchronization of older lab results from the EHR has been verified, and we’ve optimized the organization of test results for improved clarity, in... read more
Frequently asked questions about Leap Health Companion
How is Leap Health Companion rated?
Leap Health Companion has a 3.7 star rating with 47 reviews.
When is Leap Health Companion open?
Leap Health Companion is closed now. It will open at 9:00 a.m.